FAQ

Choosing from the catalog

Which kinds of items are listed here?
The assortment includes electrolyte mixes, kids' hydration mixes, energy drink mixes, single samples, variety packs, jars, drinkware, straws, a frother, and selected accessories.

How do I find directions, ingredients, or warnings?
Open the relevant product listing and review the package when it arrives. Product-level information, rather than a general FAQ, controls those details.

Checkout and delivery

What is the checkout currency?
USD is used for pricing and settlement. Applicable taxes appear as required by law.

Do you deliver internationally?
No. Shipping is limited to U.S. addresses, and standard delivery is free on every eligible order.

When should the package arrive?
Allow 1-2 business days for handling and an estimated 4-6 business days for carrier transit after dispatch.

How is shipment progress provided?
A tracking notice is sent after the carrier receives the parcel.

Changes, returns, and refunds

Is a reason required for a return?
No. A return or exchange can be opened during the 30 days following delivery.

Will I be charged return postage?
No for an approved request. curehydration pays it for no-reason returns and for damaged, defective, wrong, or missing goods.

When is the credit released?
We issue an approved refund to the original payment method within 5-10 business days; the bank controls later posting.

May I stop an order that I just placed?
Ask before shipment. Once the order is dispatched, use the Refund Policy.

Getting assistance

What are the support channels and hours?
Use Support@curehydratoud.shop or (743) 621-9981. Service hours are Monday to Friday, 9:00 AM-5:00 PM in America/Los_Angeles. Written correspondence can be sent to 607 Courtland St, Greensboro, North Carolina, 27401, United States.

Who operates this store

curehydration serves customers from 607 Courtland St, Greensboro, North Carolina, 27401, United States. Customer correspondence may be sent to Support@curehydratoud.shop, and telephone support is available at (743) 621-9981. This same location is the default return address unless written return instructions provide another destination.